Thursday, April 24, 2014

Test 3



Chapter 9 review
Student: ___________________________________________________________________________
1.      Which of the following is not a reason for the growth of decision-making information systems?
A. People need to analyze large amounts of information.
B. People must make decisions quickly.
C. People must apply sophisticated analysis techniques to make good decisions.
D. People no longer have to worry about protecting the corporate asset of organizational information.

2. What can a model accomplish? 
A. Calculate risks
B. Understand uncertainty
C. Manipulate time
D. All of these

3. Which of the following is a quantitative model typically used by a DSS? 
A. Sensitivity analysis
B. What-if analysis
C. Goal-seeking analysis
D. All of these

4. What is the study of the effect that changes in one (or more) part of the model has on other parts of the model? 
A. Drill-down
B. Sensitivity analysis
C. Statistical analysis
D. Goal-seeking analysis

5. What finds the inputs necessary to achieve a goal, such as a desired level of output? 
A. Drill-down
B. Sensitivity analysis
C. What-if analysis
D. Goal-seeking analysis

6. What is consolidation? 
A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B. The ability to look at information from different perspectives.
C. Enables users to get details, and details of details, of information.
D. Finds the inputs necessary to achieve a goal, such as a desired level of output.

7. What is drill-down capability? 
A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B. The ability to look at information from different perspectives.
C. Enables users to get details, and details of details, of information.
D. Finds the inputs necessary to achieve a goal, such as a desired level of output.

8. What is slice-and-dice capability? 
A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B. The ability to look at information from different perspectives.
C. Enables users to get details, and details of details, of information.
D. Finds the inputs necessary to achieve a goal, such as a desired level of output.

9. What integrates information from multiple components and tailors the information to individual preferences? 
A. Drill-down
B. Sensitivity analysis
C. What-if analysis
D. Digital dashboard

10. What are various commercial applications of artificial intelligence? 
A. Drill-down
B. Sensitivity analysis
C. Digital dashboard
D. Intelligent systems

11. What is a category of AI that attempts to emulate the way the human brain works? 
A. Intelligent system
B. Artificial intelligence
C. Expert systems
D. Neural network

12. Which of the following is the most commonly used form of AI in the business arena? 
A. Intelligent system
B. Artificial intelligence
C. Expert system
D. Neural network

13. What is a special-purpose, knowledge-based information system that accomplishes specific tasks on behalf of its users? 
A. Intelligent system
B. Artificial intelligence
C. Neural network
D. Intelligent agent

14. What is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem? 
A. Intelligent system
B. Artificial intelligence
C. Neural network
D. Genetic algorithm

15. Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems? 
A. TPS, DSS, EIS.
B. DSS, TPS, EIS.
C. EIS, DSS, TPS.
D. None of these. It varies from organization to organization.

16. Which of the following is a type of transaction-processing system? 
A. Order processing
B. Sales
C. Manufacturing
D. Transportation

17. Which of the following is a type of decision-support system? 
A. Order processing
B. Inventory tracking
C. Manufacturing
D. All of these

18. A genetic algorithm is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem. 
True    False

19. The ultimate goal of AI is to build a system that can mimic human intelligence. 
True    False

20. Sensitivity analysis, what-if analysis, and market-basket analysis are the three quantitative models typically used by a DSS. 
True    False

21. Consolidation, drill-down, and slice-and-dice are the three most common capabilities offered in an EIS. 
True    False

22. A(n) ___Model________ is a simplified representation or abstraction of reality. 
________________________________________

23. ____Sensitivity_______ analysis occurs when users change the value of one variable repeatedly and observe the resulting changes in other variables. 
________________________________________

24. What-if analysis checks the impact of a ____Change______ in an assumption on the proposed solution. 
________________________________________

25. ___Goal______ seeking analysis could answer the question "How many customers are required to purchase our new product line to increase gross profits to $5 million?" 
________________________________________

26. ____Fuzzy______ logic is a mathematical method of handling imprecise or subjective information. 
________________________________________

27. __Intelligent___________ systems are various commercial applications of artificial intelligence. 
________________________________________

28. Artificial intelligence simulates ___Human___________ intelligence, such as the ability to reason and learn. 
________________________________________

29. ___Expert___________ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems. 
________________________________________

30. A(n) ___Intelligent______ agent is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users. 
________________________________________



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Chapter 10 review
Student: ___________________________________________________________________________
1. Which of the following is not one of the three main links in the supply chain? 
A. Materials flow from suppliers and their downstream suppliers at all levels.
B. Transformation of materials into semifinished and finished products-the organization's own production processes.
C. Distribution of products to customers and their downstream customers at all levels.
D. None of these.
 2. Which of the following is not one of the five basic components of supply chain management? 
A. Plan
B. Source
C. Cost
D. Deliver

3. What is it called when distorted product demand information passes from one entity to the next throughout the supply chain? 
A. Bullwhip effect
B. Demand planning software
C. Supply chain planning software
D. Supply chain execution software
 4. The customers' customer is upstream in the supply chain. 
True    False

5. Plan, source, make, deliver, and return are the five basic supply chain management components. 
True    False
6. Which of the following automates the different steps and stages of the supply chain? 
A. Bullwhip effect
B. Demand planning software
C. Supply chain planning software
D. Supply chain execution software
 7. What is the ability to view all areas up and down the supply chain? 
A. Bullwhip effect
B. Demand planning software
C. Supply chain visibility
D. Supply chain execution software

8. Which of the following generates demand forecasts using statistical tools and forecasting techniques? 
A. Bullwhip effect
B. Demand planning software
C. Supply chain visibility
D. Supply chain execution software
 9. What is the set of processes that plans for and controls the efficient and effective transportation and storage of supplies from suppliers to customers? 
A. Supply chain execution
B. Logistics
C. Demand planning
D. Supply chain planning

10. Information technology, consumer behavior, visibility, and speed are the four changes resulting from advances in technology that are driving supply chains. 
True    False
 11. Materials flow from suppliers and their _____ upstream __________ suppliers at all levels. 
________________________________________

12. Distribution of products flow from customers and their _____________ customers at all levels. 
________________________________________
 13. Consumer behavior, _____________, competition, and speed are the four changes resulting from advances in IT that are driving supply chains. 
________________________________________

14. The __________ effect occurs when distorted product demand information passes from one entity to the next throughout the supply chain. 
________________________________________
15. What does the average company spend on production needs? 
A. Almost 10 percent of every dollar that it earns.
B. Almost 20 percent of every dollar that it earns.
C. Almost 40 percent of every dollar that it earns.
D. Almost 50 percent of every dollar that it earns.
16. CRM allows an organization to accomplish all of the following except: 
A. Provide better customer service.
B. Make call centers more efficient.
C. Complicate marketing and sales processes.
D. Help sales staff close deals faster.

17. What is the top CRM business driver? 
A. Inventory control
B. Increase revenues
C. Competitive advantage
D. Automation/productivity/efficiency
18. Which of the following represents operational CRM? 
A. Supports traditional transactional processing.
B. Supports day-to-day front-office operations.
C. Supports operations that deal directly with the customers.
D. All of these.
 19. Which of the following is the first CRM implementation strategy? 
A. Define information needs and flows.
B. Build an integrated view of the customer.
C. Clearly communicate the CRM strategy.
D. Implement in iterations.

20. What is the term that identifies how frequently a customer purchases items? 
A. Recency
B. Frequency
C. Monetary value
D. Reporting
 21. What is the term that defines how recently a customer purchased items? 
A. Recency
B. Frequency
C. Monetary value
D. Reporting

22. What are the three phases in the evolution of CRM? 
A. Recency, analyzing, predicting
B. Reporting, analyzing, predicting
C. Recency, analytical, processes
D. Reporting, analytical, predicting
 23. Which of the following describes ERP systems? 
A. ERP systems provide a foundation for collaboration between departments.
B. ERP systems enable people in different business areas to communicate.
C. ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance.
D. All of these.

24. What is at the heart of any ERP system? 
A. Information
B. Employees
C. Customers
D. Database
25. Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information? 
A. Eliminates redundancies.
B. Cuts down wasted time.
C. Removes misinformation.
D. All of these.
 26. Who are the primary users of SCM systems? 
A. Sales, marketing, customer service
B. Accounting, finance, logistics, and production
C. Customers, resellers, partners, suppliers, and distributors
D. All of these

27. What are the primary business benefits of an ERP system? 
A. Sales forecasts, sales strategies, and marketing campaigns.
B. Market demand, resource and capacity constraints, and real-time scheduling.
C. Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution.
D. All of these.
 28. Who are the primary users of ERP systems? 
A. Sales, marketing, customer service
B. Accounting, finance, logistics, and production
C. Customers, resellers, partners, suppliers, and distributors
D. All of these

29. Which application's primary business benefits include sales forecasts, sales strategies, and marketing campaigns? 
A. CRM
B. SCM
C. ERP
D. All of these
30. Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling? 
A. CRM
B. SCM
C. ERP
D. All of these





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