Chapter 9 review
Student:
___________________________________________________________________________
1.
Which of the following is not a reason for the growth of
decision-making information systems?
A. People need to analyze large amounts of information.
B. People must make decisions quickly.
C. People must apply sophisticated analysis techniques to make good decisions.
D. People no longer have to worry about protecting the corporate asset of organizational information.
A. People need to analyze large amounts of information.
B. People must make decisions quickly.
C. People must apply sophisticated analysis techniques to make good decisions.
D. People no longer have to worry about protecting the corporate asset of organizational information.
2. What
can a model accomplish?
A. Calculate risks
B. Understand uncertainty
C. Manipulate time
D. All of these
A. Calculate risks
B. Understand uncertainty
C. Manipulate time
D. All of these
3. Which
of the following is a quantitative model typically used by a DSS?
A. Sensitivity analysis
B. What-if analysis
C. Goal-seeking analysis
D. All of these
A. Sensitivity analysis
B. What-if analysis
C. Goal-seeking analysis
D. All of these
4. What
is the study of the effect that changes in one (or more) part of the model has
on other parts of the model?
A. Drill-down
B. Sensitivity analysis
C. Statistical analysis
D. Goal-seeking analysis
A. Drill-down
B. Sensitivity analysis
C. Statistical analysis
D. Goal-seeking analysis
5. What
finds the inputs necessary to achieve a goal, such as a desired level of
output?
A. Drill-down
B. Sensitivity analysis
C. What-if analysis
D. Goal-seeking analysis
A. Drill-down
B. Sensitivity analysis
C. What-if analysis
D. Goal-seeking analysis
6. What
is consolidation?
A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B. The ability to look at information from different perspectives.
C. Enables users to get details, and details of details, of information.
D. Finds the inputs necessary to achieve a goal, such as a desired level of output.
A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B. The ability to look at information from different perspectives.
C. Enables users to get details, and details of details, of information.
D. Finds the inputs necessary to achieve a goal, such as a desired level of output.
7. What
is drill-down capability?
A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B. The ability to look at information from different perspectives.
C. Enables users to get details, and details of details, of information.
D. Finds the inputs necessary to achieve a goal, such as a desired level of output.
A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B. The ability to look at information from different perspectives.
C. Enables users to get details, and details of details, of information.
D. Finds the inputs necessary to achieve a goal, such as a desired level of output.
8. What
is slice-and-dice capability?
A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B. The ability to look at information from different perspectives.
C. Enables users to get details, and details of details, of information.
D. Finds the inputs necessary to achieve a goal, such as a desired level of output.
A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B. The ability to look at information from different perspectives.
C. Enables users to get details, and details of details, of information.
D. Finds the inputs necessary to achieve a goal, such as a desired level of output.
9. What
integrates information from multiple components and tailors the information to
individual preferences?
A. Drill-down
B. Sensitivity analysis
C. What-if analysis
D. Digital dashboard
A. Drill-down
B. Sensitivity analysis
C. What-if analysis
D. Digital dashboard
10. What
are various commercial applications of artificial intelligence?
A. Drill-down
B. Sensitivity analysis
C. Digital dashboard
D. Intelligent systems
A. Drill-down
B. Sensitivity analysis
C. Digital dashboard
D. Intelligent systems
11. What
is a category of AI that attempts to emulate the way the human brain
works?
A. Intelligent system
B. Artificial intelligence
C. Expert systems
D. Neural network
A. Intelligent system
B. Artificial intelligence
C. Expert systems
D. Neural network
12. Which
of the following is the most commonly used form of AI in the business
arena?
A. Intelligent system
B. Artificial intelligence
C. Expert system
D. Neural network
A. Intelligent system
B. Artificial intelligence
C. Expert system
D. Neural network
13. What
is a special-purpose, knowledge-based information system that accomplishes
specific tasks on behalf of its users?
A. Intelligent system
B. Artificial intelligence
C. Neural network
D. Intelligent agent
A. Intelligent system
B. Artificial intelligence
C. Neural network
D. Intelligent agent
14. What
is an artificial intelligence system that mimics the evolutionary,
survival-of-the-fittest process to generate increasingly better solutions to a
problem?
A. Intelligent system
B. Artificial intelligence
C. Neural network
D. Genetic algorithm
A. Intelligent system
B. Artificial intelligence
C. Neural network
D. Genetic algorithm
15. Which
of the following represents the top-down (executives to analysts)
organizational levels of information technology systems?
A. TPS, DSS, EIS.
B. DSS, TPS, EIS.
C. EIS, DSS, TPS.
D. None of these. It varies from organization to organization.
A. TPS, DSS, EIS.
B. DSS, TPS, EIS.
C. EIS, DSS, TPS.
D. None of these. It varies from organization to organization.
16. Which
of the following is a type of transaction-processing system?
A. Order processing
B. Sales
C. Manufacturing
D. Transportation
A. Order processing
B. Sales
C. Manufacturing
D. Transportation
17. Which
of the following is a type of decision-support system?
A. Order processing
B. Inventory tracking
C. Manufacturing
D. All of these
A. Order processing
B. Inventory tracking
C. Manufacturing
D. All of these
18. A
genetic algorithm is an artificial intelligence system that mimics the
evolutionary, survival-of-the-fittest process to generate increasingly better
solutions to a problem.
True False
True False
19. The
ultimate goal of AI is to build a system that can mimic human
intelligence.
True False
True False
20. Sensitivity
analysis, what-if analysis, and market-basket analysis are the three
quantitative models typically used by a DSS.
True False
True False
21. Consolidation,
drill-down, and slice-and-dice are the three most common capabilities offered
in an EIS.
True False
True False
22. A(n)
___Model________ is
a simplified representation or abstraction of reality.
________________________________________
________________________________________
23. ____Sensitivity_______
analysis occurs when users change the value of one variable repeatedly and
observe the resulting changes in other variables.
________________________________________
________________________________________
24. What-if
analysis checks the impact of a ____Change______ in an assumption on the proposed solution.
________________________________________
________________________________________
25. ___Goal______ seeking
analysis could answer the question "How many customers are required to
purchase our new product line to increase gross profits to $5
million?"
________________________________________
________________________________________
26. ____Fuzzy______ logic is a
mathematical method of handling imprecise or subjective information.
________________________________________
________________________________________
27. __Intelligent___________
systems are various commercial applications of artificial intelligence.
________________________________________
________________________________________
28. Artificial
intelligence simulates ___Human___________
intelligence, such as the ability to reason and learn.
________________________________________
________________________________________
29. ___Expert___________ systems
are computerized advisory programs that imitate the reasoning processes of
experts in solving difficult problems.
________________________________________
________________________________________
30. A(n)
___Intelligent______
agent is a special-purpose knowledge-based information system that accomplishes
specific tasks on behalf of its users.
________________________________________
________________________________________
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Chapter 10 review
Student:
___________________________________________________________________________
1. Which
of the following is not one of the three main links in the supply chain?
A. Materials flow from suppliers and their downstream suppliers at all levels.
B. Transformation of materials into semifinished and finished products-the organization's own production processes.
C. Distribution of products to customers and their downstream customers at all levels.
D. None of these.
A. Materials flow from suppliers and their downstream suppliers at all levels.
B. Transformation of materials into semifinished and finished products-the organization's own production processes.
C. Distribution of products to customers and their downstream customers at all levels.
D. None of these.
2. Which
of the following is not one of the five basic components of supply chain
management?
A. Plan
B. Source
C. Cost
D. Deliver
A. Plan
B. Source
C. Cost
D. Deliver
3. What
is it called when distorted product demand information passes from one entity
to the next throughout the supply chain?
A. Bullwhip effect
B. Demand planning software
C. Supply chain planning software
D. Supply chain execution software
A. Bullwhip effect
B. Demand planning software
C. Supply chain planning software
D. Supply chain execution software
4. The
customers' customer is upstream in the supply chain.
True False
True False
5. Plan,
source, make, deliver, and return are the five basic supply chain management
components.
True False
True False
6. Which
of the following automates the different steps and stages of the supply
chain?
A. Bullwhip effect
B. Demand planning software
C. Supply chain planning software
D. Supply chain execution software
A. Bullwhip effect
B. Demand planning software
C. Supply chain planning software
D. Supply chain execution software
7. What
is the ability to view all areas up and down the supply chain?
A. Bullwhip effect
B. Demand planning software
C. Supply chain visibility
D. Supply chain execution software
A. Bullwhip effect
B. Demand planning software
C. Supply chain visibility
D. Supply chain execution software
8. Which
of the following generates demand forecasts using statistical tools and forecasting
techniques?
A. Bullwhip effect
B. Demand planning software
C. Supply chain visibility
D. Supply chain execution software
A. Bullwhip effect
B. Demand planning software
C. Supply chain visibility
D. Supply chain execution software
9. What
is the set of processes that plans for and controls the efficient and effective
transportation and storage of supplies from suppliers to customers?
A. Supply chain execution
B. Logistics
C. Demand planning
D. Supply chain planning
A. Supply chain execution
B. Logistics
C. Demand planning
D. Supply chain planning
10. Information
technology, consumer behavior, visibility, and speed are the four changes
resulting from advances in technology that are driving supply chains.
True False
True False
11. Materials
flow from suppliers and their _____ upstream __________
suppliers at all levels.
________________________________________
________________________________________
12. Distribution
of products flow from customers and their _____________ customers at all
levels.
________________________________________
________________________________________
13. Consumer
behavior, _____________, competition, and speed are the four changes resulting
from advances in IT that are driving supply chains.
________________________________________
________________________________________
14. The __________
effect occurs when distorted product demand information passes from one entity
to the next throughout the supply chain.
________________________________________
________________________________________
15. What
does the average company spend on production needs?
A. Almost 10 percent of every dollar that it earns.
B. Almost 20 percent of every dollar that it earns.
C. Almost 40 percent of every dollar that it earns.
D. Almost 50 percent of every dollar that it earns.
A. Almost 10 percent of every dollar that it earns.
B. Almost 20 percent of every dollar that it earns.
C. Almost 40 percent of every dollar that it earns.
D. Almost 50 percent of every dollar that it earns.
16. CRM
allows an organization to accomplish all of the following except:
A. Provide better customer service.
B. Make call centers more efficient.
C. Complicate marketing and sales processes.
D. Help sales staff close deals faster.
A. Provide better customer service.
B. Make call centers more efficient.
C. Complicate marketing and sales processes.
D. Help sales staff close deals faster.
17. What
is the top CRM business driver?
A. Inventory control
B. Increase revenues
C. Competitive advantage
D. Automation/productivity/efficiency
A. Inventory control
B. Increase revenues
C. Competitive advantage
D. Automation/productivity/efficiency
18. Which
of the following represents operational CRM?
A. Supports traditional transactional processing.
B. Supports day-to-day front-office operations.
C. Supports operations that deal directly with the customers.
D. All of these.
A. Supports traditional transactional processing.
B. Supports day-to-day front-office operations.
C. Supports operations that deal directly with the customers.
D. All of these.
19. Which
of the following is the first CRM implementation strategy?
A. Define information needs and flows.
B. Build an integrated view of the customer.
C. Clearly communicate the CRM strategy.
D. Implement in iterations.
A. Define information needs and flows.
B. Build an integrated view of the customer.
C. Clearly communicate the CRM strategy.
D. Implement in iterations.
20. What
is the term that identifies how frequently a customer purchases items?
A. Recency
B. Frequency
C. Monetary value
D. Reporting
A. Recency
B. Frequency
C. Monetary value
D. Reporting
21. What
is the term that defines how recently a customer purchased items?
A. Recency
B. Frequency
C. Monetary value
D. Reporting
A. Recency
B. Frequency
C. Monetary value
D. Reporting
22. What
are the three phases in the evolution of CRM?
A. Recency, analyzing, predicting
B. Reporting, analyzing, predicting
C. Recency, analytical, processes
D. Reporting, analytical, predicting
A. Recency, analyzing, predicting
B. Reporting, analyzing, predicting
C. Recency, analytical, processes
D. Reporting, analytical, predicting
23. Which
of the following describes ERP systems?
A. ERP systems provide a foundation for collaboration between departments.
B. ERP systems enable people in different business areas to communicate.
C. ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance.
D. All of these.
A. ERP systems provide a foundation for collaboration between departments.
B. ERP systems enable people in different business areas to communicate.
C. ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance.
D. All of these.
24. What
is at the heart of any ERP system?
A. Information
B. Employees
C. Customers
D. Database
A. Information
B. Employees
C. Customers
D. Database
25. Which
of the following occurs when everyone involved in sourcing, producing, and
delivering the company's product works with the same information?
A. Eliminates redundancies.
B. Cuts down wasted time.
C. Removes misinformation.
D. All of these.
A. Eliminates redundancies.
B. Cuts down wasted time.
C. Removes misinformation.
D. All of these.
26. Who
are the primary users of SCM systems?
A. Sales, marketing, customer service
B. Accounting, finance, logistics, and production
C. Customers, resellers, partners, suppliers, and distributors
D. All of these
A. Sales, marketing, customer service
B. Accounting, finance, logistics, and production
C. Customers, resellers, partners, suppliers, and distributors
D. All of these
27. What
are the primary business benefits of an ERP system?
A. Sales forecasts, sales strategies, and marketing campaigns.
B. Market demand, resource and capacity constraints, and real-time scheduling.
C. Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution.
D. All of these.
A. Sales forecasts, sales strategies, and marketing campaigns.
B. Market demand, resource and capacity constraints, and real-time scheduling.
C. Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution.
D. All of these.
28. Who
are the primary users of ERP systems?
A. Sales, marketing, customer service
B. Accounting, finance, logistics, and production
C. Customers, resellers, partners, suppliers, and distributors
D. All of these
A. Sales, marketing, customer service
B. Accounting, finance, logistics, and production
C. Customers, resellers, partners, suppliers, and distributors
D. All of these
29. Which
application's primary business benefits include sales forecasts, sales strategies,
and marketing campaigns?
A. CRM
B. SCM
C. ERP
D. All of these
A. CRM
B. SCM
C. ERP
D. All of these
30. Which
application's primary business benefits include market demand, resource and
capacity constraints, and real-time scheduling?
A. CRM
B. SCM
C. ERP
D. All of these
A. CRM
B. SCM
C. ERP
D. All of these